GP Triage Hub
We provide fully flexible, Full or Enhanced Triage services, delivered by experienced clinicians who operate as an extension of your team.
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We review, code, and action incoming patient requests (e.g. via Patchs), ensuring:
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Safe routing to the right care level (self-care, pharmacy, nurse, GP, urgent)
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Full documentation into your clinical system (EMIS or SystmOne)
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Real-time communication with your team
All without adding any staff to your payroll.
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Outcome-based pricing: You only pay for each triage we complete.
Key Benefits
Reduces GP Workload
No more time spent reviewing non-clinical or misrouted queries
Fast turnaround
We triage incoming requests within a guaranteed timeframe
CQC Safe and Auditable
Full clinical governance, documentation, and coding. Ready for inspection
Seamless Workflow Integration
We operate directly within your systems: EMIS, SystmOne, Patchs, AccuRx, and more
Cost-effective model
Pay only per completed triage. No fixed contracts, no hidden fees​​
ARRS Reclaimable
Most PCNs can reclaim the cost of this service under the Additional Roles Reimbursement Scheme​
How It Works
Step 1
Add our team to your system (e.g. EMIS, Patchs) and we align on preferences and pathways
Step 2
Patient submits a request via your usual platform (e.g. Patchs)
Step 3
Our team reviews the request and determines the appropriate care pathway
Step 4
Outcome and actions are recorded, coded, and sent back into your clinical system
Step 5
Your team receives a fully triaged case—ready to book, escalate, or complete